HElP CENTER
Welcome to agemoss.com! In order to provide the best shopping experience, we have established some terms and conditions to ensure transparency and fairness. Please read the following terms carefully before shopping.
- Order Processing
All orders will be processed after payment is confirmed. Please note that processing time may vary depending on the availability of the items, usually 1 to 3 business days. If there is an order delay, we will notify you in time. - Shipping Policy
We will provide you with tracking information via email after the order is processed. Shipping costs vary depending on the order total and the delivery address. We recommend that you confirm the delivery address before submitting an order. - Return and Exchange Policy
We want you to be satisfied with your purchase. If you are not satisfied with the vintage home decor you purchased, you can request a return or exchange within 14 days of receipt. The item must be in its original condition and packaging, and accompanied by proof of purchase. Certain items (such as customized products or promotional items) may not be eligible for the return and exchange policy. - Product Quality
We are committed to providing high-quality vintage home decor. If the goods you received have quality problems or are damaged, please contact our customer service team within 14 days of receipt so that we can handle it in time and provide solutions. - Privacy Policy
We value your privacy. We promise to use the personal information collected only for processing orders and improving customer experience. Your personal information will not be sold or rented to third parties. - Disclaimer
We are not responsible for any delay or failure to complete the order due to force majeure. Force majeure includes but is not limited to natural disasters, war, terrorist activities, government actions, or other uncontrollable circumstances.
If you have any questions or concerns, please feel free to contact us through our customer service email, we will serve you wholeheartedly! Thank you for choosing our website and look forward to your enjoyable shopping experience!
